FAQs | Masters Heating & Cooling
Emergency Service
Heating, cooling, and plumbing emergencies happen when you least expect them. Contact the professionals at Masters Heating & Cooling to investigate and resolve the issues you're dealing with. We have the necessary skills and tools to fix your system so you can safely use it once again. Call us at 866-824-4328 to get emergency HVAC or plumbing services in Central & Northeast Indiana.

Frequently Asked Questions

HVAC is short for Heating, Ventilation and Air Conditioning. HVAC is most often used to depict the whole heating and cooling system consisting of the duct work, air filters, humidification controls, and registers.

The most important part of HVAC maintenance aspect is maintaining unrestricted air flows. Dust, dirt, and debris are an HVAC system’s worst enemies. Whether it’s an indoor or outdoor unit, you must keep all filters clean and heat exchangers and coils free of restrictions.

We recommend that your heating and cooling system be checked and serviced twice a year; ideally a spring and autumn tune-up. Also we recommend that you change your filter regularly, depending on the type of filter you have. This alone can eliminate many of the most common problems that need fixing and can significantly reduce the likelihood of a serious breakdown.

Locate the label on the outer surface of the equipment for a manufacture date. If the equipment is less than five years old it may have a warranty, but also may not based on the model. Warranty terms and conditions change by the manufacturer and the installing company. Masters Heating & Air Conditioning can verify the warranty status of your heating and cooling system via Get Warranty form.

Regular filter replacement helps your heating and cooling system operate at peak levels and improves indoor air quality. It is important to change filters regularly to ensure proper air flow and to keep your home free from dust, allergens and germs. Depending on the type of filter you have, you may require weekly or monthly filter replacements. Your Masters service or installation technician will recommend the ideal filters and replacement schedules for your unit(s).

Yes. Loud heating and cooling equipment contribute to sound pollution. Although no financial savings are tied to lower sound levels, the sound rating of a cooling system can have a considerable effect on comfort and enjoyment of your home. The sound level of an air conditioner or heat pump depends on a variety of factors, such as the age and make of the unit, and whether the compressor is insulated or not can contribute to the amount of noise it makes.

Is it making strange noises? Is it cooling or heating all areas of your home sufficiently? Has it been taking longer to cool down or heat up? Have your utility bills been rising for no apparent reason? Any of these are signs that you may have a problem that needs service. In most cases, the longer you delay, the worse any underlying problems will get. So be sure to contact Horizon Services to check out your system whenever you notice anything out of the ordinary.

Bigger isn’t always better; its performance and efficiency that count. Before purchasing a replacement system you should always make sure your system is sized properly to match your needs and budget. Your Masters will thoroughly assess your home and comfort requirements to determine the proper size and make the appropriate recommendation.

A few quick tips:

  • Clean and replace your filters frequently.
  • Your system will heat and cool more evenly when the blower is in the “on” position. The blower provides constant air movement throughout the home, and allows for better filtration.
  • Install shades, drapes, shutters, or screens on windows that are exposed to extreme sunlight to keep room temperatures at moderate levels.

You may have tried to cover up indoor odors by spraying air fresheners or lighting candles. Unfortunately, these tactics only mask the odors, they don’t get rid of them. These remedies may in fact negatively affect indoor air quality from chemicals that cause allergic reactions or eye irritation for homeowners.

Bacteria, dust mites, animal dander, cat saliva and mold may also be roots of your home’s odor problem. One method to purify the air is integrating germicidal (UV) lights in your home, which helps kill odors and inhibit the growth of biological contaminants, sterilizing surfaces in the HVAC system. They also purify the air, preventing the growth of contaminants. The UV lights are installed to work with your home comfort system.

Sometimes poor ventilation contributes to unpleasant odors. Moisture condensation on walls windows and stagnate air are signs of poor ventilation. A qualified Service Experts technician can inspect your home comfort system to determine if this is an issue that should be addressed. The technician can also inform you how to solve the ventilation system’s ability to correctly circulate and ventilate indoor air.


Every person and every home entails a different comfort need. The threshold of irritancy and triggers that affect people’s health and comfort combine to determine the proper solutions. High threshold levels may require simple solutions like a better air filter. Low threshold levels may require an air purification system for the reduction of triggers and irritants. With a Home Health Report Card, Service Experts can help you decide which indoor air improvement products are right for you.

According to studies created by the U.S. Environmental Protection Agency, exposure to air pollutants indoors can be 100 times higher than outdoors. Frequent dusting and vacuuming can help reduce the amount of dust and dust mites present in your home. However, not all airborne particles can be eliminated. Filtration devices can help eliminate particles that are too small to be caught by a vacuum. Some filtration devices include UV light units, air filters, energy recovery ventilators (ERVs), heat recovery ventilators (HRVs) and electronic air cleaners. A Home Health Report Card from Service Experts will provide the information about which indoor air improvement devices are right for you. To receive a Home Health Report Card and personal air quality consultation AirPro Experts at (866) 824-4328.


Temperature settings depend on the time of year and your personal preferences. In the summer, the average temperature setting is 75°-80°. In the winter 68°-72° is the norm. Remember, when leaving your house; try to avoid drastic temperature changes. Do not set your temperature back more than 5°; this will cause your unit to work harder to achieve the desired temperature setting.

If you have not had regular maintenance performed, you are most likely smelling dirt burning off. If the smell you are experiencing continues or you have other symptoms, it’s time for service.

Yes, there are several Energy Savings Agreement packages designed for your heating and cooling systems to maintain their efficiency and longevity.

Estimates are cheerfully given, and recommended on all your home’s projects.


Geothermal

There are several different methods to install a geothermal system. Typically 1 acre is an adequate amount of land to have the most affordable installation.


This would depend upon what type of installation you choose and the layout of your property. Many of our clients take this opportunity to make enhancements to their landscaping upon completion.


Yes, geothermal systems require regular annual maintenance just like any other mechanical system to maintain efficiency and life expectancy.


This will vary for each user but a geothermal system can typically pay for itself in a few short years; especially with the upfront savings being offered with federal tax incentives through the end of 2016 and manufacturer rebates.


Indoor Air Quality

A humidification system can remove unwanted humidity, or add humidity to the dry air in your home so that you can breathe and save on energy costs.

Because ductwork is usually hidden, we rarely think about its condition. Ductwork is the road map to our home’s air ventilation and needs to be inspected for dust particles and debris. Cleaning can improve the air quality in your home so that you and your family are breathing fresh air.

Poor air quality is a problem for many homeowners, and there are a number of possible pollutants that can exist in your home. The first step in managing your home’s air quality is installing a filtration system on the air handler.


Plumbing

Water heaters are usually not thought about until the basement is flooded or you get caught in a cold shower. The average lifespan of a tank-style water heater is 8-10 years.

Because there are so many variables to consider when choosing a new water heater, always have a professional to help you through the process.

High levels of sediment in groundwater and old pipes flaking bits of metal are the main causes of hard water. This is not hazardous but it can cause damage to your pipes and fixtures.

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Carrier Factory Authorized Dealer

Carrier is a leading HVAC brand, providing customers safety and efficiency through our specialists' help.

Licensed, Professionally Trained Service Technicians

Our technicians have the expertise and training to deliver the highest quality services every time.

NATE-Certified Technicians

Our team is North American Technician Excellence certified, a large nonprofit certification group for HVAC professionals.

Courteous, Conscientious & Dependable

When you call us for a service appointment, you can trust that our technicians will be polite and honest.

Ongoing Safety Training

The Masters Heating & Cooling team receives hands-on training to ensure they’re up to date on the latest industry standards and codes.

Fully Stocked Trucks

Our trucks have the necessary equipment for all heating, cooling, and plumbing service appointments.

Carrier Factory Authorized Dealer

Carrier is a leading HVAC brand, providing customers safety and efficiency through our specialists' help.

Licensed, Professionally Trained Service Technicians

Our technicians have the expertise and training to deliver the highest quality services every time.

NATE-Certified Technicians

Our team is North American Technician Excellence certified, a large nonprofit certification group for HVAC professionals.

Courteous, Conscientious & Dependable

When you call us for a service appointment, you can trust that our technicians will be polite and honest.

Ongoing Safety Training

The Masters Heating & Cooling team receives hands-on training to ensure they’re up to date on the latest industry standards and codes.

Fully Stocked Trucks

Our trucks have the necessary equipment for all heating, cooling, and plumbing service appointments.

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Our Reviews

See What Your Neighbors Are Saying

Awesome service, very quick response, friendly and helpful. Tech was knowledgeable and helped get heat back in my home quickly on a very cold day.

Jill L.

Indianapolis, IN

Jill L.

Indianapolis, IN

I have been using Masters for years and they always seem to be knowledgeable, professional and polite. This last time Blake came out and did routine maintenance on the AC unit. He was able to pinpoint a couple of potential problems and had the stuff on…

Todd K.

Fort Wayne, IN

Todd K.

Fort Wayne, IN

I can not recommend Masters Heating and Air enough. We have had a better experience with them than we have had any company in the longest time and it has been such a relief to have such amazing people to help us. Extremely knowledgeable, friendly and…

Logan S.

Decatur, IN

Logan S.

Decatur, IN

Paul W did a great job, he was very polite and fixed everything in a timely manner. he also made some thermostat suggestions that should help with our whole house comfort.

Ryan G.

Angola, IN

Ryan G.

Angola, IN

The guys did an amazing job today! They explained everything, and they were very professional! Definitely a great company with great employees!

Keiganne P.

Greenwood, IN

Keiganne P.

Greenwood, IN

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