Emergency Service
Heating, cooling, and plumbing emergencies happen when you least expect them. Contact the professionals at Masters Heating, Cooling, Plumbing & Electrical to investigate and resolve the issues you're dealing with. We have the necessary skills and tools to fix your system so you can safely use it once again. Call us at (260) 204-1892 to get emergency HVAC or plumbing services in Central & Northeast Indiana.
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Terms and Conditions

Effective Date: 8/17/2026
Company Name: Masters Heating, Cooling, Plumbing & Electrical
Website: https://mastersheatcool.com/

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Description of Services

Masters Heating, Cooling, Plumbing & Electrical provides home services including, but not limited to, HVAC, plumbing, electrical, and related services. We may communicate with customers via phone calls, text messages (SMS/MMS), and email regarding service requests, appointments, and promotions.

3. SMS Communications & Consent

By providing your phone number through our website, third-party platforms (e.g., Angi, Yelp), or directly to our team, you consent to receive text messages from Masters Heating, Cooling, Plumbing & Electrical.

These messages may include:

  • Appointment confirmations and reminders
  • Service updates and scheduling communications
  • Follow-ups regarding service requests
  • Promotional or marketing messages (where applicable)

Consent to receive SMS messages is not a condition of purchase.

4. Message Frequency

Message frequency may vary depending on your interactions with us (e.g., appointment scheduling, service updates, promotions).

5. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

6. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications except for confirmation of your opt-out request.

7. Help Instructions

For assistance, reply HELP to any message or contact us at:

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy here: https://mastersheatcool.com/privacy-policy

We collect and use your information in accordance with our Privacy Policy, including for communication and service delivery purposes.

9. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

10. User Responsibilities

You agree to provide accurate and complete information when requesting services and to use our services only for lawful purposes.

11. Limitation of Liability

To the fullest extent permitted by law, Masters Heating, Cooling, Plumbing & Electrical shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or communications.

12. No Warranties

Our services are provided “as is” without warranties of any kind, either express or implied.

13. Modifications to Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions about these Terms, please contact us:

Masters Heating, Cooling, Plumbing & Electrical
1045 S 11th Street, Decatur, IN 46733
(260) 204-1892
info@mastersheatcool.com

What To Expect

Discover The Masters Difference

Carrier Factory Authorized Dealer

Carrier is a leading HVAC brand, providing customers safety and efficiency through our specialists' help.

Licensed, Professionally Trained Service Technicians

Our technicians have the expertise and training to deliver the highest quality services every time.

NATE-Certified Technicians

Our team is North American Technician Excellence certified, a large nonprofit certification group for HVAC professionals.

Courteous, Conscientious & Dependable

When you call us for a service appointment, you can trust that our technicians will be polite and honest.

Ongoing Safety Training

The Masters Heating, Cooling, Plumbing & Electrical team receives hands-on training to ensure they’re up to date on the latest industry standards and codes.

Fully Stocked Trucks

Our trucks have the necessary equipment for all heating, cooling, and plumbing service appointments.

Carrier Factory Authorized Dealer

Carrier is a leading HVAC brand, providing customers safety and efficiency through our specialists' help.

Licensed, Professionally Trained Service Technicians

Our technicians have the expertise and training to deliver the highest quality services every time.

NATE-Certified Technicians

Our team is North American Technician Excellence certified, a large nonprofit certification group for HVAC professionals.

Courteous, Conscientious & Dependable

When you call us for a service appointment, you can trust that our technicians will be polite and honest.

Ongoing Safety Training

The Masters Heating, Cooling, Plumbing & Electrical team receives hands-on training to ensure they’re up to date on the latest industry standards and codes.

Fully Stocked Trucks

Our trucks have the necessary equipment for all heating, cooling, and plumbing service appointments.

ABOUT US
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Our Reviews

See What Your Neighbors Are Saying

Mike and Ian were very professional with the install on our new HVAC unit. Would recommend if you have the need.

Jim

Jim

Dave worked fast and very efficient. He was very knowledgeable polite and did everything to get our hot water heater started and he did it. Two other companies couldn’t do it but he did it.

Ronda

Ronda

Skip got my new A/C ready for summer today .Did a excellent job !! Vary good to deal with .Explain it all.

Mike

Mike

Masters has always had great, professional people. Joel Stephenson did a great job today. He went above and beyond! Thank you, Joel!

Daun

Daun

Excellent customer service. Shelby explained things to help me understand the functions of the thermostat settings. I am always pleased with the service provided withe Masters. I would highly recommend Masters.

Sherri

Sherri

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